Refund policy

At The Mercantile & Co., we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, unworn, and in original condition with tags attached.
• Certain items may be final sale and cannot be returned.

Refunds

• Once your return is received and inspected, you will be notified regarding approval of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged.

Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To Start a Return

Please email us at:

themercantileandco@outlook.com

Include:

• Your order number
• Item(s) being returned
• Reason for return

Thank you for shopping with The Mercantile & Co.!